SMS Terms & Conditions

Overview

These SMS Terms and Conditions ("Terms") govern the use of Spark Alliance, Inc.'s ("SPARK," "we," "us," or "our") text message communication service (the "Text Message Service"). By providing your mobile phone number and communicating with SPARK via SMS, you agree to these Terms.

Our SMS service operates through Microsoft Teams Phone using 10DLC (10-Digit Long Code) registration and is intended exclusively for direct, one-to-one business communication between SPARK employees and our clients, vendors, and contacts.

Consent & Opt-In

You may provide consent to receive SMS messages from SPARK through any of the following means:

• Verbal consent — you provided your mobile number to a SPARK representative and verbally acknowledged consent
• Web form submission — you provided your number via our contact form at sparkmytech.com/contact
• Keyword opt-in — you replied START to a message from a SPARK phone number
• Initiating contact — you sent the first SMS message to a SPARK Teams phone number

When SPARK sends you a first message, you will automatically receive an opt-in confirmation message. You are never required to respond to SPARK SMS messages and may opt out at any time.

Consent to receive SMS is not a condition of purchasing any SPARK product or service.

Types of Messages You May Receive

SPARK employees may send you the following types of SMS messages in the course of our business relationship:

• Service and support correspondence relating to open or recent support tickets
• Project status updates and milestone notifications
• Appointment scheduling confirmations and reminders
• Follow-up communications related to assessments, proposals, or service delivery
• General business communications relevant to your relationship with SPARK

Message Frequency

Message frequency varies. The number of messages you receive depends entirely on the nature and pace of your business interaction with SPARK. There is no set schedule or recurring message cadence. Messages are sent only when relevant to your service or project.

SPARK employees will exercise reasonable judgment to avoid excessive messaging. If you feel you are receiving too many messages, you may reply STOP at any time to end communications, or contact us directly to adjust communication preferences.

Message & Data Rates

Please check with your mobile carrier for details on your plan's SMS and data rates. SPARK is not responsible for any charges imposed by your carrier in connection with your use of this service.

This service is available to users in the United States (including Puerto Rico) and Canada. SMS to or from outside these regions is not supported.

Keywords & Commands

The following keywords are always active and processed automatically when sent to any SPARK Teams SMS number:

These keywords are processed automatically and cannot be overridden. SPARK will honor all opt-out requests immediately and will not send further messages from the opted-out number.

Automated Messages

The following automated messages are sent in response to specific events or keyword commands:

Opt-In Confirmation Message (sent when you first receive a SPARK SMS or reply START):

Opt-Out Confirmation Message (sent automatically when you reply STOP, QUIT, CANCEL, or UNSUBSCRIBE):

Help Message (sent automatically when you reply HELP):

Prohibited Use

SPARK is committed to compliant, ethical SMS communications. In accordance with Microsoft's SMS Messaging Policy and 10DLC carrier regulations, SPARK will not use the Text Message Service to send:

• Unsolicited marketing, promotional, or commercial messages
• Bulk or mass messages to multiple recipients simultaneously
• Content that promotes unlawful activities
• Hate speech, defamatory content, harassment, or patently offensive material
• Misleading or spoofed sender information
• Messages to individuals who have opted out

Violations of these standards may result in suspension of SPARK's SMS service by Microsoft or participating carriers.

Limitation of Liability

SPARK's Text Message Service is provided "as is." Message delivery depends on your mobile carrier and network conditions, which are outside SPARK's control. SPARK is not responsible for delayed, undelivered, or misdirected messages due to carrier issues, network outages, or incorrect phone numbers.

To the fullest extent permitted by applicable law, SPARK shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of the Text Message Service.

Changes to These Terms

SPARK reserves the right to modify these SMS Terms and Conditions at any time. Changes will be reflected by updating the effective date at the top of this page. Material changes will be communicated to active users where practicable. Your continued interaction with SPARK via SMS after changes are posted constitutes your acceptance of the updated terms.

We recommend bookmarking this page and reviewing it periodically. You may opt out at any time by replying STOP regardless of any changes to these terms.

Contact & Support

For questions, concerns, or to manage your SMS preferences, contact SPARK at:

• Company: Spark Alliance, Inc.
• Address: PO Box 2337, Oakdale, CA 95361
• Email: info@sparkmytech.com
• Phone: +1 (209) 573-3636
• Website: sparkmytech.com
• Client Portal: portal.sparkmytech.com

You may also reply HELP to any SPARK text message and we will respond with our support contact information.